Bethan Jarvis Jewellery Terms & Conditions

Delivery Information
Returns and Exchanges Policy
Feedback and Complaints
Packaging
Payment Method
Prices
Privacy Policy
Online Security
Service and Condition of Use

 

Delivery Details

Here at Beth Jarvis Jewellery each piece of jewellery is handmade here in the UK by Beth herself, many of the pieces are made to order, therefore we ask you to be aware of our delivery times.

Please allow 2-3 weeks from the date you place your order, until your jewellery is dispatched for delivery.

If you have left it a bit late and need something sooner or by a specific date, just give me a call on 07581202910.  Consult us prior to ordering.

Once an order is dispatched, you will receive a notification email.

UK Delivery

Delivery costs are optional £6.00 for Special Delivery or £3.50 for Recorded Delivery, however we do suggest you use Special Delivery if order is more than £50.

(Please note that although this is a next day delivery service, we will need to make the jewellery first, once your order has been placed, therefore the next day delivery time is from the date of dispatch and not the date the order is placed.  You will receive a confirmation email when your order has been finished and dispatched).

International Delivery

Delivery costs £10.00 per order, we use Royal Mail International Tracked & Signed service.  Delivery times are estimated at 5-9 working days from date of dispatch.

(Please note that although this is a next day delivery service, we will need to make the jewellery first, once your order has been placed, therefore the next day delivery time is from the date of dispatch and not the date the order is placed.  You will receive a confirmation email when your order has been finished and dispatched).

How your order will arrive

All jewellery are packaged in ‘Beth Jarvis Jewellery’ box, which is packaged in a protective unbranded external envelope.

Gift vouchers will be sent in an unbranded protective envelope.

Please be aware that any duty and taxes that may be due in the country of destination are the responsibility of the customer.

Returns

In the rare event that goods are delivered faulty or damaged please contact us on 07581202910 or ‘link to email’ so we can arrange a replacement or a refund.  If the package you receive is faulty or open please do not accept delivery and contact us immediately to arrange a replacement.

Gift Returns

If you have received an item as a gift, we will happily offer an exchange for an item of the same or greater value.

Online Order Cancellation

Should you wish to cancel an online order, please contact us on 07581202910 or email ‘link’.

Please note, orders can only be cancelled if they have not already been dispatched.  If your order has been dispatched then we are unable to redirect it, please follow the Returns and Exchange instruction upon receipt. 

Returns and Exchanges

If you are not completely satisfied with your online purchase and would like to return the item for a refund, please return in its original condition within 14 days of receipt.

Please not exempt from any refund or exchanged are Bespoke, made to order jewellery, also exempt from any refund or exchange are earrings due to hygiene reasons.

If the jewellery has a fault upon receipt we will be happy to refund the original postage cost.

To return an item to us, please follow the steps below.

  • Contact us via telephone 07581202910 or email ‘link here’ to obtain a refund number.
  • Returns must be made within 7 working days of receiving the returns form.
  • Fill out the Returns Form included with your delivery. 
  • Securely package items in its original box.
  • Ensure you clearly write your Return Number on the Returns Form.
  • Our Returns address is;

Beth Jarvis Jewellery, Uned 1, Parc Glynllifon, Ffordd Clynnog, Caernarfon, Gwynedd, LL54 5DY

  • The customer is responsible for the postage, we recommend you use Special Delivery, or via any other secure, trackable service.
  • We do not accept any responsibility for return postage costs, nor for any items lost, stolen or damaged in transit, these responsibilities are those of the customer.
  • If you do not have the Return Form, please contact us for another.

Please Note

  • Returns received outside the above stated timelines are accepted at our discretion.
  • Refunds will be issued within 20 days of receiving the return.
  • Returns received without a Return Form or Number will result in a delay in your refund being processed, and in some circumstances may be returned to sender.

Prices

Items are charged at the price shown on the product page on the date of order.  Orders will be processed at our published prices.  All prices are stated in British Pounds Sterling £GBP.  If you are purchasing from outside the UK, currency exchange rates and credit card charges may make a difference to the amount billed on your credit card.

Promotional Discounts

From time to time we may offer promotional discounts, codes will be provided, these codes may only be applied to purchases of full-price items and cannot be used in conjunction with any other offer or discounts.

Payment Methods

We accept payment online via the secure payment provider, Sage Pay.

We also accept payment using Paypal

You are also able to pay in full or part using our Gift Vouchers purchased online or at any of the Craft events we attend.

Feedback

We always welcome feedback from our customers as it enables us to improve our services. 

Complaints

Should we receive a complaint about any part of our service, this should be done via email ‘link’ or letter, and it will be dealt with promptly. 

Privacy Policy

Personal details disclosed to Beth Jarvis Jewellery, such as name and address, will not be disclosed to any third parties. As from September 2014, all moulds and prints will be returned with finished goods.

Liability

We do not accept any liability for any injuries due to the misuse of products purchased from Beth Jarvis Jewellery.

Beth Jarvis Jewellery

The material on this website including text, artwork, photographs and images is owned by Beth Jarvis Jewellery and may not be reproduced or reused without prior consent.